The Customer Experience as The Human Experience – how to increase sales, retain customers and build a fan base
Halebury CEO Denise Nurse is delighted to be running the following webinar for leading supplier diversity organisation WEConnect.
How does the Customer Experience relate to your Human Experience and what does that mean for your business success?
Spending time growing your business is essential, but the key to customer retention is their Experience. Evidence shows that while the product or service that you are selling is important, it’s the total Experience that your customer has with you that makes the difference.
It is 6 to 7 times more expensive to acquire a new customer than it is to keep an existing one and it is much easier to sell to an existing customer than a new one.
Why is that? Existing customers have already developed a relationship with your business. Focussing on their Experience and helping them to become a fan of your service is one of your greatest assets.
In this webinar we look at The Customer Experience as The Human Experience and review seven easy to remember principles which, when integrated into your business, will help to increase sales, retain customers and build a raving fan base amongst your customers.
We humans make decisions based on how we feel and that relates to us connecting as human beings.
So whether you are selling products or services, treat yourself better, your employees better and your customers better and that will be the key to a sustainable business.
This will be an open and interactive webinar. Denise Nurse will share her and her business partner Janvi Patel’s experiences over the past seven years that have led to the growth of Halebury, a WEConnect International certified women-owned business, to a multi-million pound turnover in a crowded sector. Denise will examine issues, demonstrate solutions and provide strategies for improved customer experience.
Key learning points will include:
1. Examining what service you provide to your customer
2. Techniques to measure and track customer service
3. Case studies on improved customer service
4. 7 point plan for making immediate changes to your business to improve customer service
Who should attend: This webinar will be valuable to all business owners, managers and leaders who are looking to improve their customer service, increase sales and improve employee satisfaction.
You can register for this free event online here: https://weconnect-human-experience.eventbrite.com